Refund policy

Return & Refund Policy

Last updated: September 7, 2026

Thank you for shopping with Kosher Carnivore Meats.

Because we sell perishable food products, all sales are final. We do not accept returns, exchanges, or refunds once an order has been fulfilled, delivered, picked up, or otherwise transferred to the customer.

For food-safety reasons, we cannot accept meat, poultry, deli, frozen foods, or other food products back after they have left our possession. Shopify specifically supports marking perishable products as final sale and making them ineligible for customer return requests. Proper handling of perishable food also requires limiting time in the 40–140°F temperature “danger zone.”

Order Cancellations

You may cancel an order at any time before it has been fulfilled.

To request a cancellation, contact us as soon as possible at:

WhatsApp: 561-343-0495
Email: koshcarnivore@gmail.com

Once an order has been fulfilled, prepared for pickup or delivery, shipped, or transferred to a delivery provider, it can no longer be cancelled, returned, exchanged, or refunded.

If an eligible cancellation is approved, the refund will be issued to the original payment method. Please allow your bank or card provider time to process and post the refund.

Incorrect, Missing, or Damaged Items

We carefully check orders before fulfillment. However, if you receive an incorrect item, a missing item, or an item that appears damaged upon delivery or pickup, contact us within 24 hours of receiving your order.

Please include:

Your order number
A brief description of the issue
Clear photos of the item, packaging, and label, when applicable

We will review the issue and, where appropriate, may provide a replacement, store credit, or refund at our discretion. This does not apply to changes of mind, personal taste preferences, improper storage after pickup or delivery, or items that have been opened, thawed, cooked, or otherwise handled after receipt.

Customer Responsibility

Customers are responsible for:

Reviewing their order before submitting it
Providing accurate contact, pickup, and delivery information
Being available to receive orders during the selected pickup or delivery window
Promptly refrigerating or freezing products after receipt
Following safe food-handling and preparation practices

Orders that cannot be delivered or picked up because of incorrect information, missed pickup windows, or customer unavailability may not be eligible for cancellation, replacement, or refund.

Contact Us

For questions about an order, cancellation request, or issue with an order, please contact:

Kosher Carnivore Meats
koshcarnivore@gmail.com
561-343-0495
Boca Raton, Florida